Ground shipping is free on all Dutailier Gliders and Ottomans within the lower 48 United States. Please select FedEx Ground as your shipping option during the checkout process, and you will receive free shipping. Express (Air) shipping is not available on gliders.
As your Dutailier glider is special ordered especially for you, your credit card will be charged when the order is placed.
We cannot ship gliders outside of the continental United States.
Once your order is placed at Dutailier, it is in production and cannot be canceled. Dutailier cushions, gliders, and ottomans are special order and cannot be canceled.
Dutailier gliders and ottomans are custom-order merchandise, and are not returnable. Claims for defect or damage in transit will be remedied by providing a replacement product as quickly as possible, but we cannot accept returns on Dutailier furniture for any other reason. Please choose your fabric carefully, as it may appear different on your monitor.
We recommend that you contact us for your free swatches of fabrics you are considering before you place your order by email to email@example.com or call us at 1-888-998-2229 between 8:00am and 5:30pm Pacific Time. Please include your mailing address and the 5 fabrics you want us to send.
Gliders, ottomans and cushions generally arrive in 6 to 8 weeks, except if they are purchased through Dutailier's Stock Program, in which case the timeframe is 2 to 3 weeks. This is not a guarantee, just a guideline based on our experience selling Dutailier products since 2000. The Dutailier factory slows down for summer vacations, so orders placed in June or July will normally take 2-3 weeks longer.