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We do require a Return Authorization for all returned merchandise. Items returned without a Return Authorization (RA) number on the outside of the package might be refused delivery or charged a restocking fee. To receive an RA number, call us at 1-888-998-2229 and we will be happy to assist you. Returned items must be received in brand new clean (sellable) condition including original packaging, manuals, warranty cards, tags, etc. Please note that items sold with free shipping will be refunded the product cost less our shipping expense. The customer is responsible for all return and exchange shipping costs, with the exception of flawed merchandise.
No returns on Dutailier furniture or glider cushions
No returns on products marked "Clearance" or "Final Sale"
No returns on books.
No returns on personal-use breast pumps.
Once the box is opened or unsealed, we cannot accept returns of bottles or breastpump replacement parts, due to hygiene and sanitation. Certain bulk parts come from Medela without boxes - because there is no sealed packaging in the first place, we cannot take these back.
There is a 20% restocking fee on - strollers, car seats, mattresses and co-sleepers
Dutailier gliders, cushions, and ottomans cannot be returned or exchanged but you are covered by warranty in case of flaws or shipping damages - just contact us and we can order a replacement and send you a prepaid shipping label at the manufacturer's expense.
You may select your shipping service during checkout. The Nurture Center offers Ground and Air services, as well as Priority Mail. Most orders ship within one business day (check the item availability info for exceptions to this rule). Please note that we cannot give credit for shipping costs if packages are delayed by the carrier in transit or by international customs inspection.
The Nurture Center ships Monday thru Friday (except holidays). Orders placed on Saturdays and Sundays will not ship until the next business day. We will get express orders out the same day if ordered by 1PM pacific time.
Shipping costs are calculated real-time based on shipping method, weight, and distance. We keep these prices as low as possible by never charging a handling fee or adding any markup. To see the actual shipping cost, press the "Add to Cart" button for the items you would like to order. Enter your zip code and click "apply" to see your shipping choices. If you do not finalize your order, your personal information is not transmitted to us.
The Nurture Center ships by Fedex Ground. We ship most items from Northern California - see the map below for FedEx Ground transit times to your location Please note that Saturdays, Sundays and Holidays are not considered transit days.
Express Saver is a good selection if you are ordering from the East Coast. It takes 3 business days when Ground delivery would be 5 business days.
We use FedEx 2-day and Overnight. Express orders should be placed by 12 noon pacific time to be guaranteed same-day shipping.
If you order is placed late on Thursday or on Friday morning, and you need Saturday delivery, please enter "Saturday Delivery" in the Comments section. There is an additional charge for FedEx Saturday delivery, which will be added to your shipping charges after your order is placed.
Priority Mail shipping is appropriate for P.O. Boxes, APO addresses, and packages under 4 pounds. Packages under 13 ounces with the Priority Mail shipping option selected might ship First Class Mail.
All Dutailier Furniture must ship Ground. We cannot ship Dutailier Furniture outside of the Continental US, but we can sometimes ship the replacement cushions.
We do ship worldwide. In checkout, the country selection box will show the countries that we are able to ship to at this time. We use Priority Mail International which is 6-10 day airmail service, and Express Mail International, which is 3-5 business day delivery service. Not all products are permitted to ship outside the United States.
California customers will be charged 7.25% sales tax.
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